Remember 2010? It was the year Apple released the iPhone 4, Leonardo DiCaprio starred in the Inception movie and Facebook looked like this. 2010 was also the year we started integrating Atlassian products for our customers. In this blog post, we’d like to journey back in time to see where we started and how we’ve grown over the last 10 [...]
Stijn Schutyser
ACA has been an Atlassian partner for 10 years. Ten years! This made me think about where I was, 10 years ago: just 18 years old and almost out of high school. These past 10 years have been a blur to me. And because my career path at ACA is an unconventional story, I wanted to share my journey so far. Or at least, I will try. So here [...]
Tessa Tuteleers
We all know you can use Jira Service Desk for your IT helpdesk, but did you know you can also use it for facility management? No? Then you definitely didn’t imagine you can rent forklifts, scissor lifts and pretty much anything with Jira. In this blog post, I’ll show you how we took Jira Service Desk to a whole new level when [...]
Laurens Coppens
Around this time of year, Atlassian always hosts its biggest event of the year: Atlassian Summit. If you want real news about what’s going on in the world of Atlassian, ask your questions to Atlassian leadership, get in touch with any marketplace vendor out there, meet and talk with fellow Atlassian customers, Summit is THE event [...]
Walter Buggenhout
This blog post is a guest post written by Andra Dinu from Adaptavist, the largest Atlassian services provider worldwide and present at our Team Up! event in October last year. Highlights The ACA-IT Solutions team created a smooth support desk user experience for the over 10,000 students of the Odisee University College. By using the [...]
Andra Dinu
First some key figures: Atlassian Summit Autumn. That time of the year when leaves are starting to take on beautiful colors, days are getting shorter and people slowly start to become somewhat melancholic. For each and everyone following Atlassian, it’s the time for Atlassian Summit. Atlassian staff, Partners, Customers and [...]
Walter Buggenhout
What happened earlier October 2013. Atlassian launches JIRA Service Desk as a brand new add-on to extend its powerful JIRA platform with service desk-specific capabilities such as: An intuitive, customer-centered interface A powerful service level agreement (SLA) engine Customizable team queues Real-time reports and analytics Only 2 [...]
Walter Buggenhout
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