The ACA team strives to be your preferred Atlassian Expert Partner. We are very passionate
about the atlassian products and we’d love to help you embrace them as much as we do.
More information: www.aca-it.be/atlassian
We all know you can use Jira Service Desk for your IT helpdesk, but did you know you can also use it for facility management? No? Then you definitely didn’t imagine you can rent forklifts, scissor lifts and pretty much anything with Jira. In this blog post, I’ll show you how we took Jira Service Desk to a whole new level when [...]
Laurens Coppens
Around this time of year, Atlassian always hosts its biggest event of the year: Atlassian Summit. If you want real news about what’s going on in the world of Atlassian, ask your questions to Atlassian leadership, get in touch with any marketplace vendor out there, meet and talk with fellow Atlassian customers, Summit is THE event [...]
Walter Buggenhout
If you’re familiar with working in Jira, you’re also familiar with the following scenario: an issue escalates and its priority or status changes. But not every stakeholder of the issue is notified in time, you’re missing the context, things hiccup for a bit and your SLAs suffer. There must be a better way to react faster to important [...]
Stijn Schutyser
The Atlassian Open 2019 in Vienna took place earlier this month on September 9 & 10. In this blog post, Account Manager Aurore gives a concise account (haha!) of the event. Read on for the 3 things she learned! I was very excited and proud that I could join my colleagues for the Atlassian Open in Vienna. I wanted to get inspired, not [...]
Aurore De Poorter
Atlassian offers great ways to resolve the need many companies have for billing and invoicing. The Atlassian Marketplace showcases numerous add-ons that integrate with Jira to help with that need. These add-ons can be extremely powerful, for example ending the need to compile numerous Excel sheets or gather paper files to invoice a [...]
Maxime-Samuel Nie-Rouquette
This blog post is a guest post written by Andra Dinu from Adaptavist, the largest Atlassian services provider worldwide and present at our Team Up! event in October last year. Highlights The ACA-IT Solutions team created a smooth support desk user experience for the over 10,000 students of the Odisee University College. By using the [...]
Andra Dinu
First some key figures: Atlassian Summit Autumn. That time of the year when leaves are starting to take on beautiful colors, days are getting shorter and people slowly start to become somewhat melancholic. For each and everyone following Atlassian, it’s the time for Atlassian Summit. Atlassian staff, Partners, Customers and [...]
Walter Buggenhout
What happened earlier October 2013. Atlassian launches JIRA Service Desk as a brand new add-on to extend its powerful JIRA platform with service desk-specific capabilities such as: An intuitive, customer-centered interface A powerful service level agreement (SLA) engine Customizable team queues Real-time reports and analytics Only 2 [...]
Walter Buggenhout
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